Field Notice: FN74184 - New SSD Component Introduction in NCS560 May Cause FPD Upgrade Failures on Cisco IOS XR Software Releases Earlier Than 7.6.1 - Software Upgrade Recommended
Available Languages
Notice
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Products Affected
| Affected Product Name | Description | Comments |
|---|---|---|
| N560-4 | N560 4RU Chassis HW with RSP4 | |
| N560-4-E-CC | NCS 560 4RU CC Chassis HW with RSP4-E, PSU options and FAN | |
| N560-4-RSP4 | NCS 560 Series Router 4RU Route Switch Processor 4, 800G | |
| N560-4-RSP4= | NCS 560 Series Router 4RU Route Switch Processor 4, 800G | |
| N560-4-RSP4E | NCS 560 Series Router 4RU Route Switch Processor 4E, 800G | |
| N560-4-RSP4E= | NCS 560 Series Router 4RU Route Switch Processor 4E, 800G | |
| N560-4-SYS-E-V | N560 4RU HW. for RSP4-E. ATO for Volume based discounting | |
| N560-4-SYS-V | N560 4RU HW. for RSP4. ATO for Volume based discounting | |
| N560-7 | N560 7RU Chassis HW with RSP4 | |
| N560-7-E | NCS 560 7RU Chassis HW with RSP4-E, PSU options and FAN | |
| N560-7-SYS | N560 7RU HW. Flex. Consumption for RSP4. Smart Licensing | |
| N560-7-SYS-E | N560 7RU HW. Flex. Consumption for RSP4-E. Smart Licensing | |
| N560-7-SYS-E-V | N560 7RU HW. for RSP4-E. ATO for Volume based discounting | |
| N560-7-SYS-V | N560 7RU HW. for RSP4. ATO for Volume based discounting | |
| N560-RSP4 | NCS 560 Route Switch Processor 4 - L scale, 800G | |
| N560-RSP4-E | NCS 560 Route Switch Processor 4 Enhanced- XL scale, 800G | |
| N560-RSP4-E= | NCS 560 Route Switch Processor 4 Enhanced- XL scale, 800G | |
| N560-RSP4= | NCS 560 Route Switch Processor 4 - L scale, 800G | |
| NCS560-4-CC | NCS 560 Series Router Chassis 4RU Conformal Coated |
Defect Information
| Defect ID | Headline |
| CSCwb61725 | Umbrella DDTS for new SSD Support |
Problem Description
A new solid-state drive (SSD) component has been introduced in Cisco Network Convergence System (NCS) 560 Series Routers. If a router with the new SSD is running a Cisco IOS XR Software release earlier than Release 7.6.1 and does not have the SMU installed, an error message may be displayed during SSD (field programmable device [FPD]) upgrade.
Background
A new SSD has been introduced on Cisco NCS 560 Series Routers to address end of life (EOL) of the current SSD device model.
Problem Symptom
The console may generate following failure logs for command output of show hw-module fpd:
RP/0/RP0/CPU0:ios#show hw-module fpd
DDD MMM DD HH:MM:SS
FPD Versions
==============
Location Card type HWver FPD device ATR Status Running Programd
-----------------------------------------------------------------------------------------
0/1 N560-IMA2C 0.0 IMFPGA NEED UPGD 3.06 3.06
0/RP0 N560-4-RSP4 0.0 ADM CURRENT 1.06 1.06
0/RP0 N560-4-RSP4 0.0 IOFPGA CURRENT 0.64 0.64
0/RP0 N560-4-RSP4 0.0 PRIMARY-BIOS CURRENT 0.24 0.24
0/RP0 N560-4-RSP4 0.0 SATA NEED UPGD 255.255 255.255 (with 255.255 version FPD upgrade shall not be attempted]
0/FT0 N560-4-PWR-FAN 1.0 PSOC CURRENT 177.08 177.08
0/FT1 N560-4-FAN-H 1.0 PSOC CURRENT 177.02 177.02
0/FT2 N560-4-FAN-H 1.0 PSOC CURRENT 177.02 177.02
RP/0/RP0/CPU0:ios#
The CLI output of 255.255 for the SATA device reflects the defect described in this field notice.
Workaround/Solution
The SSD details in the router can be determined with instructions provided in the How to Identify Affected Products section of this field notice.
Cisco recommends installing the appropriate SMU on Cisco NCS 560 Series Routers that are running any of the Cisco IOS XR Software releases listed in the following table. The fix is included in Cisco IOS XR Software Release 7.6.1.
| Cisco IOS XR Software Release | SMU |
|---|---|
| 7.0.2 | ncs560-sysadmin-7.0.2.CSCwb61725.tar |
| 7.1.2 | ncs560-sysadmin-7.1.2.CSCwb61725.tar |
| 7.2.1 | ncs560-sysadmin-7.2.1.CSCwb61725.tar |
| 7.2.2 | ncs560-sysadmin-7.2.2.CSCwb61725.tar |
| 7.3.2 | ncs560-sysadmin-7.3.2.CSCwb61725.tar |
| 7.4.2 | ncs560-sysadmin-7.4.2.CSCwb61725.tar |
| 7.5.2 | ncs560-sysadmin-7.5.2.CSCwb61725.tar |
How to Identify Affected Products
The details of the SSD that is on the device can be determined using the following command:
host:0_RP0:/misc/disk1]$ smartctl -a /dev/sda | grep "Device Model"
Cisco recommends installing the appropriate SMU or upgrading to Cisco IOS XR Software Release 7.6.1 if the output of the command is SRM24064BTIM2A71C, as shown in the following example:
[host:0_RP0:~]$ smartctl -a /dev/sda | grep "Device Model"
Device Model: SRM24064BTIM2A71C
Revision History
| Version | Description | Section | Date |
| 1.0 | Initial Release | — | 2024-AUG-28 |
For More Information
For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:
Receive Email Notification About New Field Notices
To receive email updates about Field Notices (reliability and safety issues), Security Advisories (network security issues), and end-of-life announcements for specific Cisco products, set up a profile in My Notifications.
Feedback